When companies face unexpected or seasonal volume shifts, or staffing challenges, they often turn to short-term, on-demand labor solutions. Warehouse and distribution center operations are no different. As FHI’s CFO, I understand the concerns customers have with bringing in costly resources, especially when there is uncertainty regarding the time needed to be productive or how long these elevated expenses will be needed.
For over 30 years, FHI has been committed to providing an experienced, safe and managed team that will provide you with a turnkey solution, at the best value, during the temporary crisis you are facing. So, evaluating the real cost of temporary reinforcement labor comes down to one word – risk – specifically, minimizing risk to the supply chain, to customer relationships, and to long-term revenue.
Our Service Guarantee
At FHI, we are driven by our motto: “Hard Work Done Right.” It’s a simple summary of what we do and how our efforts benefit our customers. Not everyone is cut out for the type of work our industry requires. FHI NOW Associates are field proven, with more than a year of experience on average. I think we all can appreciate that in warehouse management, time is money. Our associates hit the dock ready to make an immediate positive impact, saving time in training and onboarding…and saving money.
We also guarantee that our associates will be at 80% productivity within two weeks — or we’ll replace them at our cost. This significantly reduces our customers’ risk that FHI NOW associates won’t perform as expected.
The Cost of Risk
Over the last 30 years, I’m grateful that I can count on one hand the real business challenges we have faced where business was at risk. Although successfully meeting those challenges required FHI to make a short-term investment, each situation allowed us to maintain our operations without jeopardizing long-term relationships with customers.
Similarly, when our customers are faced with supply chain challenges, they need reinforcements quickly. As you assess the cost of an FHI NOW engagement, I ask you to consider the value of having a proven, reliable, managed solution. Personally, I would rather pay once for a trusted, short-term, dependable solution with predictable results than risk damaging a customer relationship that could take years to rebuild.
FHI NOW - Built for the CFO
When I think about the challenges our customers’ face — notably staffing challenges and business risk — I would search for a solution that includes three things:
Speed – The ability to reinforce your internal team quickly and make an immediate impact that minimizes any risk to the business.
Quality – Dedicated, highly trained, professionally managed, safe people who are experienced problem solvers.
Exit Plan – A proactive strategy for transitioning away from the short-term engagement that empowers my people to maintain the positive results our partnership has achieved.
To provide these three essentials, we purposely built FHI NOW for short-term engagements. Based on the customer’s unique needs, we select the best team from our resources around the country. Boots are on-the-ground in less than 72 hours, and each team has at least one dedicated manager to ensure we solve problems — not create more. After we stabilize an operation, there is a clear endpoint in our contract that we commit to meeting.
Don't Take Risks with Your Supply Chain, Engage FHI NOW
For over 30 years, FHI has built a reputation in the distribution and logistics industry for delivering the highest levels of experience, professionalism, safety, and commitment to Hard Work Done Right.® If you need help meeting your customer commitments in the face of staffing challenges, FHI NOW is worth considering.