Are Your Warehouse KPIs Telling You the Whole Story? Here’s What to Watch For

You’re hitting your KPIs. Units per hour are steady. Orders are going out. But something still feels off.

You see the numbers, but not the progress. Teams seem disengaged. Shifts start strong but fizzle by lunch. You’ve got data—but do you really have insight?

If you’ve ever asked yourself, “Why aren’t we getting better results even though we’re meeting our metrics?”—you’re not alone.

Standard KPIs Don’t Show Root Causes

Most distribution centers measure:

Units per hour

On-time shipment rates

Fill rate or order accuracy

Labor cost per unit

Those are important—but they don’t always reveal why problems happen. And they rarely tell the full story about the workforce behind the numbers.

Here’s what may be missing:

Labor inconsistency that causes wide performance swings between shifts

Undertrained workers who hit short-term goals but create long-term rework

Burnout indicators like increased breaks, rising minor injuries, or slower ramp-up times

Accountability gaps—you can’t manage what you can’t see

FHI Brings Real Visibility Into Workforce Performance

At FHI, we believe KPIs should start conversations, not end them. That’s why our managed labor solution is built around full operational visibility—not just output.

Here’s how we help you go deeper than the surface metrics:

Onsite leadership that evaluates shift performance in real time

Behavior-based coaching tied directly to measurable outcomes

FHI INSITE—our proprietary platform that tracks performance across people, shifts, and time

Accountability systems that identify root causes, not just symptoms

We don’t just report on performance—we drive it.

Make Metrics Work for You, Not to You

Here’s how to start seeing the story behind your KPIs:

1. Request a Workforce Metrics Review

We’ll help you identify gaps in visibility and overlooked risk areas.

2. Receive a custom insight report

You’ll get analysis on shift consistency, coaching needs, and operational inefficiencies.

3. Deploy a managed team with built-in accountability

We provide the people, the plan, and the platform to improve both metrics and morale.

Metrics That Reflect Reality—and Fuel Progress

When your KPIs tell the full story, your leadership gets sharper, your decisions get faster, and your results get stronger.

Imagine knowing not just how you’re doing—but why. And having the right team in place to improve it.

That’s what smarter visibility delivers.

It’s time to stop chasing numbers and start leading with insight.

Let’s talk about how to get real visibility into your warehouse labor and turn data into action.

Schedule your Workforce Metrics Review today.