WHAT DRIVES US
...

TO UTILIZE LEADERSHIP, CONTINUOUS IMPROVEMENT AND AN UNRELENTING WORK ETHIC TO BECOME A TRUSTED PARTNER IN THE PRODUCT-HANDLING INDUSTRY.

OUR PURPOSE

Being entrusted to serve in ways that make a memorable and measurable difference.

OUR VISION

To provide unmatched value through execution and expertise while building
meaningful relationships with our associates and customers.

OUR VALUES

INTEGRITY } We commit to practice behaviors that promote honesty, trust and long-term relationships.

PEOPLE } We commit to creating opportunity for our most valuable resources: our associates.

SAFETY } We commit to a standard of excellence in safety that protects the health of our associates and customers.

SERVANTHOOD } We commit to listening, learning and continually improving to ensure customer value.

RESULTS } We commit to achieving our financial goals of profit, sales growth and waste reduction so we may keep
making a measurable difference for our associates, customers and communities.

HOW DID WE GET HERE
...

"THERE HAS TO BE A BETTER WAY."

THAT’S WHAT CHUCK WALL THOUGHT OVER 20 YEARS AGO WHEN HE SET OUT TO SOLVE UNLOADING CHALLENGES FACING THE GROCERY INDUSTRY.

As a commerce veteran with 25 years of experience in the transportation and distribution of grocery merchandise, Chuck understood those challenges better than anyone.

He witnessed the inefficiency and expense created by the deregulation of trucking during the 1980s. He understood drivers’ reluctance to unload freight, and envisioned a better way.

In 1991, Chuck Wall and Jayne Beth, his wife, pioneered the professional unloading industry with the creation of Freight Handlers, Inc. With a reliable and professionally trained staff of handlers, FHI quickly fulfilled Chuck’s vision by bringing new levels of productivity and transparency to carriers, vendors and distribution centers.

The spirit of “finding a better way” continues to evolve at FHI. FHI remains committed to improving the industry and contributing resources to improve the flow of product to consumers.

YOU’RE LIVING IN A TREE IF YOU THINK THIS COULD WORK. AN EXCERPT FROM OUR
LITTLE BOOK OF BIG IDEAS

LEADERSHIP AT EVERY LEVEL
...

Leadership is a process built on trust. It is an intrinsic element of our company, improving performance and equipping each individual associate with enhanced leadership qualities, enabling empowered decision-making at the local level. Meet the team.

THE TEAM

  • RYAN WALL

    CEO

    As CEO, Ryan lives out a passion for serving one another to create memorable and measurable differences. Ryan places significant emphasis and energy towards leadership development that enables continuous improvement in associate & customer satisfaction.

  • CHUCK WALL

    Founder & Chairman

    FHI’s founder who was the key pioneer of today’s professional unloading industry, Chuck has 40+ years of influencing supply chain improvements for prominent retailers, carriers & manufacturers. Prior to starting FHI, he was an executive at a regional carrier serving manufacturers & retailers. During a transitional time in the trucking industry, Chuck’s passion to make a difference enabled the start of FHI.

  • REID DURST

    President & COO

    Reid is President and Chief Operating Officer with 25+ years of experience. Reid’s background is a unique combination of disciplines, having spent the first 10 years of his career holding various leadership positions within the technology field. Prior to joining FHI, Reid held various Director and VP level positions with Koch Industries, Disney and Williams Sonoma. Reid’s most recent position prior to FHI was serving eight years as Vice President of Supply Chain for Technicolor. He brings a wealth of knowledge in supply chain best practices and continuous improvement.

  • TAL WALL

    Chief Financial Officer

    Originally FHI’s Controller, Tal has also held the positions of VP Finance and Chief Administrative Officer. Prior to joining FHI, Tal served as Controller at C.S. Henry Transfer, Inc., a regional trucking company in Eastern North Carolina. As CFO, Tal is strategically responsible for the company’s finances, banking and external audit/tax relationships. Tal led the internal development team for “FHIQ”, FHI’s proprietary software that captures transactional data used in billing, payroll and reporting.

  • RICK WIGGINS

    Senior Vice President, Logistics

    A graduate of Mississippi State University, Rick has worked in the transportation industry for 30+ years, including 10 years in less-than-truckload operations in both union and non-union environments. His responsibilities have included new terminal openings, sales management and general management. Rick moved to truckload transportation and previously held positions in national sales and executive management before joining FHI 11+ years ago. Rick has executive oversight for FHI Logistics.

  • JEFF NEWTON

    Vice President of Business Development

    Jeff has more than 30 years of supply chain management experience in distribution, manufacturing and retail. After more than 12 years with Food Lion in various distribution management roles, Jeff served three years as COO of A&M Cleaning Products, Inc., helping lead the national launch of Greased Lightning, a multi-purpose cleaner. He has spent the last 15+ years with FHI serving in several leadership positions to support the growth and success of the company. Jeff is Vice President of Business Development with a specialization in FHI Retail.

  • DAVID GRAY

    Senior Vice President, Operations

    David has 30+ years in warehousing/distribution operations, primarily in the food retail/wholesale business. Prior to joining FHI in 2005, David served as the distribution director for a large regional food retailer in Western New York for over 17 years. In his former position, David led more than 500 people and managed the execution of all warehousing, distribution and customer service functions necessary to serve 81 supermarkets and 210 convenience stores. David’s experience reaches beyond the loading docks to expertise regarding all aspects of the distribution center.

  • Suzanne Judy

    Senior Vice President, Information Technology

    A graduate of Purdue University, Suzanne has over 17 years of Information Technology leadership experience in a variety of industries. Prior to joining FHI, Suzanne successfully led multiple IT organizations in both the private and public sectors. Having started her career in software support, Suzanne cares deeply about customer service, communication and the overall customer experience. Her experience in all facets of IT allow her to lead the organization to assist the business with the big picture and provide solutions that enable her customers to work more effectively and efficiently.

  • RICHARD JOHNSON

    Vice President, Operations

    Richard has 23+ years of experience in the Grocery Industry and joined FHI in 1995. Richard has acquired 20+ years of experience with FHI in the many Distribution centers across the country. Richard’s career commenced as a FHI Handler and worked his way through the various levels of leadership as Dock Lead, Administration Lead, Road Crew Manager, Site Distribution Manager, Regional Manager, and Director of Operations.

  • CLIFF OVERMAN

    Vice President, Customer Services

    Cliff began his transportation career in the railroad industry in 1980. He then moved to trucking, working as a driver in a range of capacities—retail restaurant delivery, truckload and LTL—before entering operations amidst the “deregulation decade". During that era, getting grocery deliveries unloaded timely with fair pricing was a major challenge. Early in 1993, Cliff followed Chuck Wall in his commitment to establish solutions to “lumper” issues. Cliff has participated from the grassroots to reaching successful benchmarks in FHI’s goal of developing a professional and sustainable unloading business.

  • DREAMA MCKNIGHT

    Vice President, Human Resources

    Dreama has 30+ years of experience in administration, management and human resources, with a concentration in staffing, benefits administration and leading and developing teams. Her diverse background includes time in direct sales of life and small group health products for a major insurance carrier. In 2005, she earned her SPHR from the Society of Human Resource Management and has continued to maintain that certification. Dreama has served FHI for 10+ years leading and directing Human Resource functions.

  • ROBERT HULL

    Vice President, Information Technology

    Robert has 15+ years of service with FHI that began as the Systems Administrator and has advanced within the company through the Information Technology area. Robert achieved certifications in Microsoft technologies and gained his practical experience while supporting a branch office for a technology company. He was able to have access to a wide range of technical challenges that gave him the ability to utilize problem-solving skills that would serve as the foundation for a strong career in IT before joining FHI in 2000.

  • Will Seel

    Vice President of Business Development

    Will Seel is Vice President of Business Development, with a specialization in FHI Distribution and responsibility for business development and marketing. Prior to joining FHI, he worked in strategic business development for several transportation companies. Notable is his 10 years as FedEx Services Market Development and Strategic Development Sales Executive, where he sold a portfolio of transportation services to clients across various industry sectors. Will holds a bachelor's degree from Appalachian State University. He lives in the Raleigh area with his wife and two children.